It seems the press 1 and press 2 option maze has really gotten her goat. These people are lucky she didn’t come down to the bank waving her umbrella at them. She now decides to let them know the stupidity of such a system where every service makes it as difficult as possible for customers to get in touch with them. It’s downright funny because she says she is doing this for the good of the bank and “As they say, imitation is the sincerest form of flattery.”
This is where she really gives it to them letting them know how furious this stupid option playing game gets to customers. Every single one of us have been in this old woman’s position where you just can’t seem to get the right option to lead to someone to talk to. It seems these guys intentionally make it difficult so that there will be fewer complaints.
That’s exactly how she ends her letter asking the bank not to piss her off. She doesn’t leave anything out and even speaks about the damn irritating music that keeps playing in the background when you are waiting for someone to answer the call. This 86 year old woman who wrote an angry letter to her bank really told them off. Her ending is truly classic where she says “Don’t make old people mad. We don’t like being old in the first place, so it doesn’t take much to piss us off.”