Typical Business Scenarios Where Call Forwarding Is Essential

Call routing is a kind of modern telephony feature that allows the user to transfer calls from one number to another device, phone, or service. For example, if you don’t want to answer a call, you can forward it to voicemail or to another person who can take it for you.

Business call forwarding is one of the main features offered by the traditional public switched telephone network (PSTN) telephony. Since its inception, it has developed into a tool that people and businesses can use with their VoIP systems. Call routing is also known as “call transfer.”

1What are the different business scenarios that require call routing?

To get a better idea of what business call forwarding is, and how beneficial it is for your business, here are some insightful business scenarios.

Moving to a new location

For example, you’re changing your office location, and you have to move out. Since you’ll be leaving an empty office, there won’t be anyone who can take a call from your clients or customers. If you don’t want to miss any client or customer calls, you can activate the call forwarding feature and forward all incoming calls to another number or your mobile device.

If this is done, when your customer or client calls your old number, after a couple of rings without an answer, the call will automatically be routed to your preferred or designated number and device. Through this, you can still keep up with your clients and customers even if you’re out of the office.

You can also replicate this to a Smartphone or mobile phone. If your calls are critical, to avoid missing calls, you can tweak your mobile device to forward calls to a second phone when no one answers.

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2Channel incoming calls to departments

With the use of Private Branch Exchange (PBX) and Interactive Voice Response (IVR) systems, incoming calls will get channeled to a specific department or personnel. This process works by designating an extension to each department or staff.

What happens is this - the client calls the hotline, he is then greeted and informed by an IVR about his options. After this, he dials the extension of the desired personnel or department, and the call is easily forwarded there.

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Number hiding

If you don’t want certain groups of callers to contact you through your number, you can also use call routing to hide your number.

Set up a virtual phone number that will receive the calls and subsequently forward the same to your number. Then, if these people need to call you, they will dial your virtual phone number.

3Save Money

If you frequently call an overseas or remote area, chances are, your telephone bill will skyrocket. If you have a virtual number in the area of the people you frequently call, you will not incur long-distance phone charges. What happens is the call gets transferred to wherever the other party is, as if calling a local number. As such, you will only pay local call rates.

The same principle applies when somebody from a different area code calls you through your virtual number. The caller will only get charged with local call rates.

All the scenarios shared above can be viewed as benefits your business can enjoy when you subscribe to a call routing service. You may need to pay for this service, but the initial cash out is incomparable to the plethora of benefits you get.

So, don’t think twice. Contact Talkroute now. Their tech advisors are more than happy to accommodate you. Whether you’re inquiring for a virtual phone number or for a call routing feature to be added to your line, they got you covered.

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